Terms Of Service

Back Mountain Cleaners Terms Of Service

Terms Of Service

Terms of Service
Back Mountain Cleaners
Last updated: 2/8/2026

These Terms of Service (“Terms”) govern all services provided by Back Mountain Cleaners (“Company,” “we,” “us,” or “our”). By booking, scheduling, or receiving services, the client (“Client,” “you”) agrees to be legally bound by these Terms.

If you do not agree, do not use our services.

1. Scope of Services

Back Mountain Cleaners provides residential, office, and church cleaning services as agreed upon at the time of booking. Services are limited strictly to those described in the service agreement or booking confirmation.

We reserve the right to refuse, decline, or discontinue service at any time for safety, legal, or operational reasons.

No guarantees are made regarding results beyond reasonable professional cleaning standards.

2. Access & Property Conditions

Client must provide safe, lawful, and unobstructed access to the premises.

The Company is not responsible for incomplete service caused by:

  1. Locked or inaccessible areas

  2. Unsafe conditions

  3. Aggressive animals

  4. Structural hazards

  5. Biohazards

  6. Excessive clutter

  7. Utilities being shut off

If access is denied or unsafe conditions exist, the full service fee may still apply.

3. Client Responsibility & Assumption of Risk

Client agrees to:

  1. Secure valuables, fragile items, and irreplaceable property

  2. Inform us of delicate surfaces

  3. Disclose pre-existing damage

  4. Secure pets

  5. Remove hazardous materials

The Client assumes all risk for undisclosed fragile, unstable, improperly installed, or deteriorated items.

The Company is not responsible for:

  1. Normal wear and tear

  2. Pre-existing damage

  3. Loose fixtures

  4. Improper installation

  5. Water damage from faulty plumbing

  6. Electrical failures

  7. Mold, mildew, or structural issues

  8. Damage caused by defective materials

Cleaning may expose pre-existing damage; this is not considered Company liability.

4. Payment Terms

Payment is due immediately upon completion of service unless otherwise agreed in writing.

Late payments may result in:

  1. Late fees

  2. Collection actions

  3. Suspension of future services

Client agrees to pay all reasonable collection costs, including legal fees, if applicable.

All sales are final unless otherwise stated in writing.

5. Cancellation Policy

We require at least [24/48] hours’ notice for cancellation or rescheduling.

Late cancellations or lockouts may result in a fee up to the full service cost.

6. Damage Claims Procedure

Any claim of damage must be reported in writing within 24 hours of service.

Failure to report within this timeframe constitutes acceptance of the service condition.

The Company’s liability, if any, is limited strictly to repair OR replacement value of the damaged item, at our sole discretion.

We are never liable for:

  1. Sentimental value

  2. Consequential damages

  3. Lost income

  4. Business interruption

  5. Emotional distress

  6. Indirect damages

Maximum liability shall never exceed the amount paid for the service in question.

7. Satisfaction Policy

We offer corrective cleaning at our discretion if notified within 24 hours.

Refunds are not guaranteed and are not automatic.

Corrective service is the exclusive remedy for dissatisfaction.

8. Health, Safety & Refusal of Service

We reserve the right to stop or refuse service if conditions are deemed unsafe, illegal, or hazardous.

Examples include:

  1. Biohazards

  2. Drug paraphernalia

  3. Hoarding conditions

  4. Pest infestations

  5. Structural instability

  6. Violence or threats

The Client remains responsible for the service charge.

9. Limitation of Liability

To the fullest extent permitted by law:

Back Mountain Cleaners shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from services.

All services are provided “as is” without warranties of any kind, express or implied.

Client agrees that use of services is at their own risk.

10. Indemnification

Client agrees to indemnify, defend, and hold harmless Back Mountain Cleaners, its owners, employees, contractors, and agents from any claims, damages, losses, liabilities, or expenses arising from:

  1. Unsafe property conditions

  2. Client negligence

  3. Failure to disclose hazards

  4. Violation of these Terms

11. Arbitration & Legal Disputes

Any dispute arising from services shall be resolved through binding arbitration, not court litigation.

Client waives the right to:

  1. Jury trial

  2. Class action lawsuits

  3. Participation in collective claims

Arbitration shall occur in Luzern County Pennsylvania and governed by local law.

Each party is responsible for their own legal costs unless otherwise awarded by arbitration.

12. Force Majeure

We are not liable for service failure due to events beyond our control, including:

  1. Weather

  2. Natural disasters

  3. Power outages

  4. Transportation disruptions

  5. Illness

  6. Government actions

13. Website Use

All website content is protected intellectual property and may not be copied without written consent.

14. Privacy

We collect only necessary client information to provide services. We do not sell personal data. See our Privacy Policy for details.

15. Changes to Terms

We may update these Terms at any time. Continued use of services constitutes acceptance of revised Terms.

16. Governing Law

These Terms are governed by the laws of the State of Pennsylvania.